Allconnect, a national leader in connecting consumers with essential home services, today announced that it has supported the transfer of two million calls from American Electric Power (AEP), one of the largest electric utilities in the United States, delivering electricity to more than five million customers in 11 states.
Since 2004, Allconnect has offered AEP customers a free, one-stop resource to receive personalized assistance with the selection and purchase of additional home services.
"Two million transfers is quite an achievement, and we would like to thank AEP for being such an incredible partner," said Allconnect CEO Sam Howe. "Over the past 11 years, we have developed a true partnership, and we are looking forward to expanding that relationship in the years to come."
AEP customers who call to transfer or establish service have the opportunity to speak with an Allconnect home service advisor to review the numerous home service options specifically available at their new address, including satellite TV, cable TV, Internet, phone and home security systems. After discussing the plans, promotions and bundles available, the advisor then takes the order and schedules installation, providing end-to-end service.
Allconnect offers customers a convenient single source to compare and connect integrated media, broadband, home protection, energy and green products. Allconnect’s services are available at allconnect.com, through utility and energy companies representing over 50 million households, and via affiliates. Through more than 20 million annual consumer touch points, the company acquires customers, increases revenue and generates higher customer satisfaction for its partners. Allconnect’s customer satisfaction ranks in the top 10 percent of companies nationwide based on its American Customer Satisfaction Index score. Founded in 1998, Allconnect is headquartered in Atlanta, Georgia, with additional offices in Lexington, Kentucky and St. George, Utah. For more information, visit allconnect.com or follow the company on Twitter and Facebook.