TEMPE, Arizona (April 25, 2016) - KUBRA announced today that it will be exhibiting its complete line of customer experience solutions at CS Week 2016 — the premier utility customer service conference — held April 26-28, 2016 in Phoenix, AZ. With the acquisition of customer communication provider iFactor in January, the company now offers the most complete and integrated suite of meter-to-cash and outage communications solutions on the market today.
During the conference, KUBRA will provide live demonstrations of its solutions for:
Billing and Payments - electronic and print-based solutions for customer billing and payments
Utility Mapping - online and mobile maps providing customers with access to map-based information about outages, gas leaks, infrastructure improvements, and more
Alerts and Preference Management - automated outbound alert processing, interactive communication capabilities, and preference management system for customers
Mobile Apps - mobile applications offering customers access to outage maps, bills, payments, energy usage, contact information, news, social media, and more
The company will also be presenting on “Implementing Mobile Billing Applications at Pepco” during the CS Week Billing & Payments Synergy Group on Tuesday, April 26 at 1:00 p.m. The co-presentation will include an overview of Pepco Holdings, Inc.’s experience with implementing billing in its mobile apps and mobile websites.
To learn more about KUBRA or to receive a live demo at CS Week, please visit KUBRA at booth #519. For additional information on KUBRA’s planned events or to schedule a private demo during the event, you may also visit http://www.ifactorinc.com/cs-week-2016/.
KUBRA provides customer interaction management solutions to some of the largest utility, insurance, financial services, government, healthcare, and communication companies across North America. Our portfolio of integrated multi-channel outsource solutions include document print and mailing, e-billing and self-service, document management, and payment solutions. With over 500 clients and 1 billion customer interactions annually, KUBRA enables innovative performance-driven value to its clients every day. KUBRA is an operating subsidiary of the Hearst Corporation. Visit www.kubra.com for more information.
iFactor, a KUBRA company, develops software products and delivers complete communication solutions for the utility sector, delivering information to more than 150 million people in North America through deployments at more than 45 utility companies. iFactor products and solutions leverage connected technologies such as the web, mobile web, and smartphones to allow utility customers to view and pay bills, report outages, receive outage updates, and manage energy usage. Visit www.ifactorinc.com for more information.
iFactor, A KUBRA Company