EC Infosystems, a leader in Electronic Data Interchange (EDI) and Billing/Customer Information Solutions (CIS) for clients in the deregulated energy industry, has announced that it has opened a new customer support center in Allentown, PA to serve its growing customer base. This office is staffed by an experienced team of customer service managers, business and technical services analysts.
Over the past five years, EC Infosystems has been one of the nation’s fastest growing providers of Billing (Utilibill) and EDI services to retail energy marketers, ending 2015 with more than 300 clients whose service territories interface with more than 100 utilities nationally, and support more than 4.5 million meters each month.
“Our new support center in Pennsylvania, and recruitment of top professionals to staff the office, demonstrates our commitment to the highest-quality service and support for our customers in the region,” said EC Infosystems President and CEO, Mohan Wanchoo.
“All of the staff now working in Pennsylvania have extensive industry experience serving Utilities and retail energy marketers.,” noted Ananda Goswami, EC Infosystems’ Vice President of Sales and Marketing, who was instrumental in the opening and staffing of the new office. “A number of our clients are seeking to expand their market share. Our Pennsylvania support center will become a strategic resource to help them better serve their customers and introduce competitive new products and services,” said Goswami.
A number of the new staff members at Allentown were already working with retail energy marketers in the region, including Christina Shackleton, Russell Morris, Kristofer Mill, Nichole Malesky, JT Krupa, Armon Williams, and Ian Riddell in Client Services, and Maryam O’Donnell in Implementation Services. “Customers really enjoy the ease of use, control, and the low total cost of ownership of the EC Infosystems integrated, hosted model for EDI, Billing and CIS,” said Russell Morris, Client Services Manager. “We are looking forward to working closely with new and existing EC Infosystems Utilibill (Billing/CIS) and EDI clients.”
About EC Infosystems
EC Infosystems is a market-leading Software as a Service provider (SaaS) of Electronic Data Interchange (EDI) and Utilibill (Billing/Customer Information Solutions (CIS)), serving more than 300 clients in the deregulated Energy Industry across the United States, Canada, Mexico and Europe. The company's sophisticated software platform is user friendly, improves efficiency and operating performance, and provides clients with a strong competitive advantage. For more information, visit www.ecinfosystems.com.