Energy Central Professional


ARCOS acquires utility services division of Macrosoft



    ARCOS® LLC has acquired the utility services division of Parsippany, N.J.-based Macrosoft, including the New Jersey company’s Resources on-Demand (RoD) software and its weather and utility news portal named

    “Macrosoft’s utility division aligns with how we help utilities across North America locate, assign and
    track crews and resources,” says Bruce Duff, chief executive officer of ARCOS. “Our mission is giving any
    size utility the technology solutions to respond to events, restore service safely and report on the
    outcome. Macrosoft’s utility division adds to the ARCOS solution platform for resource management
    that enables utilities to manage events large and small that occur daily.”

    Resources on-Demand customers will continue to receive support and maintenance for their product
    from ARCOS.  Jason Singer, director of Macrosoft’s Utility Services Division, will join the ARCOS team as
    director of resource management services along with those who developed and support the Resources
    on-Demand product.

    “The RoD development and support team are excited to become employees of ARCOS,” says Singer.
    “The combination of Macrosoft’s utility services division and ARCOS is well positioned to lead the utility
    industry in providing state-of-the-art resource management solutions.”

    Macrosoft’s Resources on-Demand software tracks and supports logistics requests during large-scale
    restoration events. ARCOS will draw from the features and functionality of RoD to aid utility managers
    who want to more efficiently link crews with the equipment, lodging and other logistics needed for daily
    work and service restoration in the wake of major events. ARCOS intends to leverage features and
    functionality from Resources on-Demand and ARCOS Crew Manager® to provide enhanced capabilities to

    The Macrosoft product complements the ARCOS Resource Management platform, which provides
    solutions for:  automated resource call outs, crew and mutual assistance management, mobile field
    damage assessments, routine field inspections and resource tracking. The ARCOS Resource
    Management platform enables utilities to use one system to manage “blue sky” as well as emergency
    events requiring internal and external resources.

    ARCOS counts more than 130 utilities as customers including America’s top 25 largest electric and gas
    utilities that impact 87 percent of all U.S. electric consumers.

    If you have questions about the acquisition, please refer to our F.A.Q. document or contact us.

    About ARCOS LLC
    ARCOS is the North American leader in delivering Resource Management SaaS solutions to the utility
    industry. ARCOS automates crew assembly and resource management daily and during emergencies,
    ultimately helping to restore energy faster, yet safely, to communities. The award-winning solution
    helps utilities save time and money, while improving customer satisfaction. Learn more about ARCOS
    resource management software at  ARCOS CallOut® and ARCOS Crew Manager®
    are registered trademarks of ARCOS LLC.


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